JOB DESCRIPTION 

Job Title: Mail Service Associate (Part-Time)

Reports to: Mail Service Programs Manager

ABOUT BROAD STREET MINISTRY: 

Broad Street Love is an organization that helps Philadelphians living in deep poverty stabilize their lives through a unique offering of meals and social services that is welcoming to everyone. Our long term vision is not only to meaningfully reduce the trauma and suffering caused by scarcity for Philadelphia’s most vulnerable populations, but, along with best-of-class social services and government partners, to break the cycle of poverty, homelessness and hunger in Philadelphia. 

POSITION SUMMARY: 

The Broad Street Love Mail Service Program Associate will be responsible for working closely with guests who may be experiencing the scarcities and traumas of homelessness, chronic deep poverty, mental or physical illness, and/or substance abuse to establish a mailing address and obtain identity documents like birth certificates, social security cards, Health Insurance cards, and Philadelphia Municipal ID, all in the service of gaining access to the services and benefits for which these things are required.  Services will be rendered in a harm-reductive, trauma-aware manner. The Mail Service Program Associate will also be responsible for maintaining databases of relevant information pertaining to guests utilizing the BSL Mail Service, as well as financial records of money spent.

DUTIES AND RESPONSIBILITIES: 

• To assist in building relationships with guests in order to increase their access to benefits and care
• Exhibiting and modeling Trauma-aware/ Harm-Reduction practices in assisting guests with obtaining a mailing address, Municipal ID and accompanying benefits
• Explaining and enforcing the boundaries of the BSL Mail Service and programming
• Directly assisting the BSL Mail Service Manager with detailed maintenance of mail accounts and assisting the Mailroom Program Manager with the development of a Trauma-aware means of procuring ID for BSL guests that operate in accordance with a non-transactional/ harm reduction model.  
• Counting, stamping, and sorting mail alphabetically
• Maintaining a log of delivered packages
• Distributing mail to guests during mail service hours
• Maintaining a daily sign-in log of mail participants
• Updating data using Apricot, Google Docs Excel Spreadsheet
• Orienting, instructing, and directing a rotating staff of volunteers who will be assisting with the mail service on a daily basis
• Orienting, instructing, and directing a rotating staff of volunteers who will be assisting with the mail service on a daily basis
• Registering guests for the mail service
• Answering telephone messages, emails, and written correspondence from guests who have questions and concerns about their mail
• Issuing Proof of Address letters to enrolled Mail Service participants, as needed.
• Being on the floor and available during open mail hours (M-F 11:30 am-2 pm) to speak with guests about the process of gaining ID
• Creating forms to be filled out in the presence of guests that explain the process of ID procurement and gather relevant, necessary data
• Developing a method to evaluate the impact of ID obtainment on helping/ assisting guests to bolster funding/ reporting
• Practicing de-escalation with guests, whenever necessary
• Maintaining Mail Service data, using Apricot, Google Sheets and Excel programs
• Participating in and contributing to Broad Street Love Hospitality Collaborative initiatives
• Maintaining correspondence with partners and advocates to make sure messaging is consistent around ID document procurement
• Demonstrating radical hospitality in interactions with guests, volunteers, and other staff members
• Other administrative tasks, as assigned.

QUALIFICATIONS AND SKILLS/EXPERIENCE : 

• Detail-oriented, punctual, reliable
• Proficient in MS Office Suite, Excel
• Able to maintain calm in high-stress situations, able to communicate clearly and effectively
• Able to work respectfully with populations experiencing deep poverty, homelessness, and trauma

OTHER: The mission of Broad Street Love is to transform our city, our institutions, and ourselves by embracing the individual needs of our most vulnerable sisters and brothers, and by embracing radical hospitality. We believe that the only way to achieve that mission is to have a diverse staff that is representative, at all job levels, of the citizens we serve. 

Broad Street Love does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, criminal record, or any other status protected under federal, state, or local law. Broad Street Love believes that diversity and inclusion among our staff is critical to our success as a community services organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

This position is located at Broad Street Love, 315 S. Broad Street. 

Compensation: $19/hour. 

To apply for this position, please send your resume and cover letter to: employment@broadstreetLove.org. Indicate “Mail Service Associate ” in the subject line of your email.